Privacy Policy & Terms of Service

Privacy Policy

16commerce Sdn. Bhd. (202501057912) (“16commerce”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share personal data in connection with our website and related services (collectively, the “Services”).

1. Information we collect

We may collect the following types of information:

• Contact information, such as your name, email address, company, and role when you submit forms.
• Business information, such as details about your organisation, vertical, and project needs that you share with us.
• Usage data, such as IP address, browser type, pages visited, and interactions with our website, typically collected via cookies or similar technologies.

2. How we use your information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Respond to enquiries and communicate with you about our products, services, and opportunities.
• Analyse usage patterns and improve site performance and user experience.
• Comply with legal obligations and enforce our agreements.

3. How we share information

We do not sell your personal data. We may share information with:

• Service providers who process data on our behalf (for example, hosting, analytics, or communication tools) under appropriate contractual safeguards.
• Professional advisers such as lawyers, auditors, and insurers, where necessary.
• Authorities or third parties where required by law, regulation, or legal process, or to protect our rights, users, or the public.

4. International transfers

Your information may be processed in countries outside your country of residence, which may have data protection laws that differ from those in your jurisdiction. Where required, we implement appropriate safeguards to protect your personal data in connection with such transfers.

5. Data retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Policy, including to meet legal, regulatory, tax, or accounting requirements, or to resolve disputes.

6. Your rights

Depending on your location, you may have certain rights regarding your personal data, such as the right to access, correct, or delete your information, or to object to or restrict certain processing. To exercise these rights, please contact us at hello@16commerce.com.

7. Cookies and similar technologies

We may use cookies and similar technologies to operate and improve our website, remember your preferences, and analyse traffic. You can usually configure your browser to refuse cookies or alert you when cookies are being used. Some features of the website may not function properly without cookies.

Terms of Service

These Terms of Service (“Terms”) govern your use of the 16commerce website and any content, features, or services made available through it. By accessing or using the website, you agree to be bound by these Terms.

1. Use of the website

You may use the website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations.
• Attempt to gain unauthorised access to any portion of the website, systems, or networks.
• Interfere with or disrupt the security or performance of the website.

2. Intellectual property

Unless otherwise stated, all content on the website, including text, graphics, logos, and visual design, is owned by 16commerce or its licensors and is protected by intellectual property laws. You may not reproduce, modify, distribute, or create derivative works from this content without our prior written consent.

3. Disclaimer

The website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement.

4. Limitation of liability

To the maximum extent permitted by law, 16commerce and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or in connection with your use of, or inability to use, the website.

5. Third-party sites

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of those third-party sites, and linking to them does not imply endorsement.

6. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the website after any changes take effect constitutes acceptance of the updated Terms.

7. Contact

If you have questions about these Terms or our Privacy Policy, please contact us at hello@16commerce.com.